Shipping

Every Rami di Artemisia piece is made by hand, one at a time. Here you'll find everything you need to know about timings, shipping and returns. If your question isn't answered below, just write to me — I always reply.

Production times

Pieces that are in stock ship within 2-3 working days of your order.

Made-to-order and personalised jewellery takes 2 to 3 weeks, depending on the work involved. I'll email you as soon as the piece is finished, before it ships.

Shipping within Italy

I ship with a tracked courier. Delivery usually takes 2-4 working days from dispatch.

Shipping costs are calculated at checkout. Free shipping on orders over €80.

International shipping

I ship throughout the European Union and, on request, outside the EU as well. Delivery takes 5 to 10 working days depending on the destination.

For orders shipped outside the European Union, any customs duties and import taxes are paid by the recipient and are not included in the price. If your country doesn't appear at checkout, get in touch and we'll find a way.

Tracking your parcel

As soon as your parcel is on its way you'll receive an email with the tracking number. If you can't find it, check your spam folder — and if it isn't there, write to me and I'll send it again.

Packaging

Every piece travels in its own box, protected and ready to be given as a gift. I use simple, recyclable materials and no unnecessary plastic.

Returns and exchanges

If the piece isn't what you expected, you have 14 days from delivery to request a return. Please write to me before sending anything back, so I can give you the right instructions.

The piece must come back unworn, undamaged and in its original packaging. Return shipping is paid by the buyer, except where the piece is faulty or the wrong item was sent.

Refunds are issued within 14 days of the return arriving, to the same payment method used for the order.

Personalised and made-to-measure jewellery is excluded from the right of return, as it is created specifically for you. Manufacturing faults are of course an exception.

If your piece arrives damaged

Write to me within 48 hours of delivery, attaching a photo of the piece and of the packaging. I'll sort it out with a repair, a replacement or a full refund.